Walgreens to launch direct digital care to customers


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Walgreens shall be providing direct-to-consumer digital companies beginning later this month.

Insurance coverage is just not being accepted for these visits, Walgreens stated. Most Walgreens Digital Healthcare chat visits shall be priced at $33 out-of-pocket, with pricing for video visits various from $36 to $75.

Sooner or later, Walgreens stated it plans to simply accept insurance coverage for digital visits. 

Insurance coverage can be utilized to cowl the price of prescriptions. Customers can get their prescriptions stuffed at Walgreens pharmacies or with Walgreens Similar Day Prescription Supply. 

Testing companies can decide additional remedy, as wanted. 


Pharmacy comfort for walk-in care and now digital companies is furthering what’s been known as the retailization of healthcare. 

Walgreens Digital Healthcare is tying collectively on-demand digital consultations with healthcare suppliers with seamless prescription companies. Each can be found to customers on their telephones or different gadgets.

The providing shall be accessible initially in 9 states in late October, with plans to increase over time

States the place will probably be accessible at launch embody California, Florida, Georgia, Illinois, Michigan, Nevada, North Carolina, Ohio and Texas. 

These states embody almost half of the U.S. inhabitants and almost half of Walgreens pharmacy clients, the corporate stated. 

Sufferers in eligible states will have the ability to entry WVH at Walgreens.com starting in late October. 

At launch, WVH will supply remedy for among the frequent well being wants together with seasonal allergic reactions, remedy refills for hypertension, pressing care, comparable to COVID-19 or the flu, ladies’s well being, comparable to remedy for a UTI or contraception and emergency contraception, males’s well being, comparable to erectile dysfunction, and hair loss and pores and skin well being.


Final 12 months, Walgreens Boots Alliance and Evernorth, the well being companies subsidiary of Cigna invested $8.9 billion in the direction of Village MD’s acquisition of Summit Well being-CityMD.

This was the newest chapter within the retailization of healthcare that’s anticipated solely to develop, in accordance with Paul Schuhmacher, a managing director within the healthcare observe of consulting agency AArete. Schuhmacher stated on the time that the deal was a giant funding and a big alternative for the pharmacy chain to seize among the income that will normally go to conventional supplier teams. 

It is a fast-food mannequin that gives customers comfort and accessibility. 

Hospitals and doctor practices are seeing direct competitors from CVS, Amazon, Walmart and others which might be investing closely in numerous methods.

Twitter: @SusanJMorse
E mail the author: SMorse@himss.org 


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